Terms of Service
These Terms of Service (the “Terms”) govern your access to and use of the qadial hosted contact-center platform (the “Service”), operated from the websites qadial.com and portal.qadial.com. By signing up, funding a wallet, or otherwise using the Service, you (the “Customer”) agree to these Terms.
1. The Service
qadial provides a cloud-hosted contact-center platform including outbound dialing (predictive, power, preview), inbound ACD with skills-based routing, IVR, call recording, DNC scrubbing, and supervisor tooling. The Service is provisioned per-tenant on a dedicated subdomain under qadial.com (or, for enterprise deploys, on infrastructure the Customer controls).
2. Eligibility and permitted regions
The Service is available only to organizations dialing numbers in the United States, Canada, United Kingdom, and Australia. Outbound calls to other destinations are blocked at the carrier level to prevent toll fraud. Customer is responsible for ensuring their use of the Service complies with the laws of every jurisdiction they dial into or record calls from.
3. Account and tenant provisioning
To use the Service, Customer must create an account at portal.qadial.com, fund a wallet (minimum initial deposit $100 USD), and complete onboarding. qadial will provision the tenant subdomain, agent accounts, toll-free number(s), inbound queue, outbound routes, and call recording during the onboarding window (typically under 60 minutes, no more than 1 business day).
4. Fees and billing
The Service is billed through a prepaid wallet:
- Platform fee: USD $39 per month, covering up to 20 agent seats. Overflow seats are billed at the rate shown on qadial.com.
- DID / toll-free rental: USD $29 per number per month.
- Call minutes:Metered per minute at the rates displayed in the billing portal (currently $0.03/min US & Canada outbound, $0.05/min UK outbound, $0.08/min Australia outbound, $0.05/min inbound toll-free). Rates may be adjusted with 30 days’ notice.
- Minimum top-up: $100 USD per wallet reload.
Fees debit the wallet in real time as calls complete. Monthly platform and number-rental fees debit on the first of each calendar month. When the wallet balance crosses the low-balance threshold (default $10), outbound calling is automatically paused; inbound continues until the balance reaches $0, at which point inbound is also paused.
5. Refunds and cancellation
Customer may cancel at any time by emailing contact@qadial.com. Unused wallet balance is refundable on cancellation, less any outstanding fees. Monthly platform and number-rental fees are non-refundable once debited. There are no long-term contracts.
6. Acceptable use
Customer agrees not to use the Service to:
- Place calls in violation of applicable law, including but not limited to the Telephone Consumer Protection Act (TCPA), the Do-Not-Call Registry, calling-window restrictions, state-level consent laws, GDPR, PECR, or the Australian Privacy Act.
- Transmit unlawful, fraudulent, harassing, or deceptive content.
- Spoof caller-ID for the purpose of defrauding or harming the called party (STIR/SHAKEN compliance is enforced).
- Attempt to reverse-engineer, resell, or re-host the Service without a written partnership agreement.
- Circumvent the destination whitelist to dial countries outside the permitted regions.
qadial may suspend or terminate any tenant engaged in prohibited conduct, with no refund of prepaid fees, and will cooperate with law-enforcement requests where legally required.
7. Compliance — TCPA, DNC, consent
Customer is solely responsible for compliance with calling regulations in every jurisdiction they dial into. qadial provides the primitives (per-state DNC scrubbing, calling-window enforcement, recording-consent IVR prompts, abandon-rate caps) but does not monitor or audit Customer campaigns. Customer represents that every number dialed has been scrubbed against the applicable DNC lists and that any required consent for call recording has been obtained.
8. Call recording and retention
Call recording is opt-in per queue. When enabled, recordings are stored in per-tenant encrypted storage with a default retention of 30 days (configurable up to 1 year). Customer is the data controller for all recordings; qadial acts as data processor under a standard Data Processing Addendum available on request.
9. Uptime and support
qadial targets 99.9% monthly uptime for the Service excluding scheduled maintenance and force-majeure events. Support is provided via email at contact@qadial.com, Monday–Friday 09:00–18:00 PKT, with 24/7 response for production-impacting incidents on paying tenants.
10. Intellectual property
qadial and its licensors retain all rights to the Service software, branding, and documentation. Customer retains all rights to their own data, call recordings, CDRs, agent lists, and dial lists.
11. Warranties and disclaimers
The Service is provided “as is.” qadial disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.
12. Limitation of liability
To the maximum extent permitted by law, qadial’s aggregate liability under these Terms for any claim will not exceed the fees paid by Customer in the 12 months preceding the claim. qadial is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost business opportunities.
13. Indemnification
Customer agrees to indemnify and hold qadial harmless from any claim arising out of Customer’s use of the Service, including any claim related to TCPA or DNC violations, unlawful calling, recording without consent, or Customer’s content.
14. Changes to the Service and to these Terms
qadial may update the Service and these Terms from time to time. Material changes will be notified by email to the tenant admin address with at least 30 days’ notice. Continued use of the Service after the notice period constitutes acceptance.
15. Governing law
These Terms are governed by the laws of Pakistan, without regard to conflict-of-laws principles. Disputes will be resolved by the courts in Lahore, Pakistan, unless Customer and qadial agree in writing to binding arbitration or an alternative venue.
16. Contact
Questions about these Terms should be sent to contact@qadial.com. See also our Privacy Policy.