Hosted contact center

How to set up an IVR menu from scratch

Your IVR is the first voice customers hear. Done right, it routes them to the right agent in <15 seconds. Done wrong, they hang up. Here's the minimum-viable tree and the common mistakes.

Start with $100 depositBook a 15-min demo
No contracts · No per-seat fees · Live in under an hour

Why teams choose qadial

  • ✓Start with no more than 3 options at the root menu.
  • ✓Offer a 'speak to a human' option at every level — callers who opt out route faster.
  • ✓Record your own prompts (in the admin UI) — not TTS. Customers notice.
  • ✓Measure abandon-rate per IVR node — if one branch has 40% hangup, rewrite it.
<60 min
from signup to dialing in your region
99.9%
voice platform uptime (Telnyx-backed)
4 countries
US · Canada · UK · Australia dialing
0
per-seat license fees, ever

Pricing — pay as you dial

One flat platform fee. Per-number rental. Per-minute calls. That's it. Top up a wallet, and your balance drops in real time as calls complete.

Platform
$39/mo
up to 20 agents included
  • 20 agent seats, no per-seat fees
  • Inbound ACD + outbound + predictive dialer
  • Call recording, transcripts, DNC lists
  • Webphone — no software to install
  • Per-tenant isolation + subdomain
Book a demo
Outbound calling
$0.03/min
US & Canada outbound — the rate most of our customers use most of the time.
Outbound US / Canada$0.03 / minfeatured
Outbound United Kingdom$0.05 / min
Outbound Australia$0.08 / min
Inbound (any country)$0.05 / min
Top up once, debit in real time. Billing stops the moment a call hangs up.
Phone numbers
$29/mo per number
Toll-free or local in US · CA · UK · AU
  • Porting supported (US/CA)
  • Multiple numbers per tenant, routed by queue
  • $1 one-time activation, prorated rental
  • Caller-ID verification included

Frequently asked —

On qadial, most of these playbook steps are one-time configuration done during your 60-minute onboarding call. Ongoing operational changes are done in the admin UI by your supervisor.

Ready to hear your first customer call?

$100 deposit. 20 agents. Your own subdomain. Calling by today.

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